Refund & Replacement Policy

🕒 1. Order Cancellation & Changes

You can cancel or change your order within 2 hours of placing it — free of charge.
After this time, production may have already started, and we can no longer guarantee cancellations or modifications.
Once an order has shipped, it cannot be changed or canceled.

📧 If you need help, please contact us at snorbystore@gmail.com with your order number.

💬 2. Replacement & Refund Policy

Our replacement and refund period lasts 30 days from your purchase date.
If more than 30 days have passed, we unfortunately can’t offer a replacement or refund.

Placing an order means you agree to the following terms:

• We do not accept returns at this time. If your item is defective or incorrect, we’ll send you a free replacement — no need to return the original item.
• Because our products are custom-made and personalized, refunds and replacements are only available for:
  • Items significantly different from the description or preview shown.
  • Items that arrived damaged due to production or shipping.
  • Items that are the wrong size, design, or product.
• For other cases, we may offer a partial refund (excluding shipping fees).

⚠️ 3. Important Notes

We do not offer refunds or replacements for:

• Incorrect size, color, or design chosen by the customer.
• Failure to review your order preview carefully before checkout.
• Minor color differences (up to 20%) due to lighting or screen display.
• Orders placed during sales, promotions, or discounts — these are final sale.

👉 Please double-check all personalization details before confirming your order.

📸 4. How to File a Claim

If your order arrives damaged, incorrect, or defective, please email us at snorbystore@gmail.com with the following details:

• Your order number
• Photos or videos clearly showing the issue
• For print or size issues: include a ruler or measuring tape in the image
• If items are missing: include a photo of the package and shipping label
• Your delivery address and phone number

Our support team will review your claim within 1–2 business days.
If approved, we’ll send a replacement for free. If a replacement isn’t possible, we’ll issue a full refund (including shipping).

💖 5. Our Promise

Your happiness means everything to us. We stand behind every item we make — and if something isn’t right, we’ll make it right. Thank you for supporting our small business and for trusting Snorby Store with your special orders 💕